No Exceptions can be made to this policy.
Daycare hours - Mon-Fri 6:30am -6:30pm.
We do not accept female dogs on heat.
Must pass the evaluation interview. A reservation needs to be made for the evaluation interview.
Vaccination record : DHLPP (D＝Distemper, H＝Infectious Canine Hepatitis, L＝Leptospirosis, P＝Parainfluenza, P=Parvovirus) OR EQUIVALENT. Bordetella (kennel cough) is required within 12 months of visit. It is the owner's responsibility to update your dog's vaccination record. Please make sure to turn it in before it expires.
Monthly flea/tick/heart worm prevention required.
The dog must always wear a collar or a harness with a leash attached when coming to the daycare.
There will be an additional charge $8 a day per dog, for any medications, ointments, eye drops etc. that your dog may need during boarding at Furever Friends.
If in any case the owner(s) is not able to pick up their dog, it is necessary for the owner(s) to inform us ahead of time the name of the person who will be in charge of picking up. They must show a valid ID at the time of pick up.
If in any case you do not pick up your dog during business hours, your dog will board with our boarding staff, therefore, you are liable for the boarding fee.
Late pick up fee after closing (6:30pm on Mon-Fri, 5:00pm on Sat) is a $1.00 for every minute you are late. Please notify us during business hours that you will be arriving late.
Daycare policy
Boarding check in time - Mon-Fri 6:30am - 1:00pm / Sat, 9am - 1pm
Boarding check out time - Mon-Fri 6:30am -1pm / Sat, 9am ~ 1pm *late fee will be applied to any pick ups after 1pm.
We do not accept female dogs on heat.
Must pass the evaluation interview.
Vaccination record : DHLPP (D＝Distemper, H＝Infectious Canine Hepatitis, L＝Leptospirosis, P＝Parainfluenza, P=Parvovirus) OR EQUIVALENT. Bordetella (kennel cough) is required within 6 months of visit. It is the owner's responsibility to update your dog's vaccination record. Please make sure to turn it in before it expires.
Monthly flea/tick/heart worm prevention required.
First time boarding requirements (for dogs)
Evaluation must be taken at least one week in advance
A minimum of 2 full days of daycare 10 days prior to the boarding
Dogs must always wear a collar with a leash attached when coming to the daycare.
There will be an additional charge $8 a day per dog, for any medications, ointments, eye drops etc. that your dog may need during boarding at Furever Friends.
Owner must provide your dog’s regular meals.
We require payment prior to your boarding reservation. Please confirm your travel plans before making an appointment..
Even if your pick up time is sooner than scheduled, we will not refund the difference.
Please notify us 24 hours ahead of time if there are any changes to the boarding date or drop off time or pick up time.
Any health issues that your dog develops (including bite wounds) will be treated at the Kalihi Pet Clinic. We charge a $25 transportation fee,
Non-refundable reservation deposit is required for all boarding dates.
Boarding Policy
Furever Friends Play and Stay will collect 50 percent of any payments for resort stays at the time reservation is booked. Payment is 100% refundable up to 5 days before the reservation date. A 50% refund is given after 4 days with the other 50% left on as credit on account to be used for future services. During the months of November and December, there will be no refunds for cancellations.
Cancellation Policy
Please bring....
Dog food - Please write your dog’s name and feeding instructions on the bag.
Medication (If needed) - Heartworm, Flea & Tick medication or any medications your dog needs during the stay. Please write the detailed instructions for each medication. We charge a fee of $8 if daily medicine is needed.
Collar/Harness & Leash
Emergency contact information - don’t forget to update your info if there are any changes.
Monthly Flea/Tick/Heartworm prevention required